We have 2 years warranty on all our LED which is as much as 17500hrs of lamplife. Our power supplies & controllers come with a 1 year warranty. If you have a potential warranty claim you can contact us via LIVEchat, the contact form or call (02)80114528 or (03)9016 3103 (9-5pm AEST). You will have to provide us with your invoice number & a brief description of your reason for claim and we will likely ask you to send us a photo. Our warranty conditions are outlined below. We do not accept returns for incorrectly ordered products so please choose carefully! This is mainly because all our led is made to order & we dont keep stock. We will attempt to contact you after receiving a new order if we notice anything amiss & any order ammendments can be made easily prior to production within 24hrs of placing your order.
All our LED products have a 2 year manufacturers warranty against any defects from the date delivered. Power supplies, dimmers & controllers all come with a 1yr warranty.
Most often we will only ask for a photo of the item to be replaced under warranty however on occasion we will ask for the item to be returned. In this event labour costs and carriage/courier costs for items being returned to us are the responsibility of the customer. No liability will be taken for returned goods damaged in transit. Only if the goods are deemed faulty or miss described on delivery will any carriage costs be refunded. We may ask that you contribute to shipping costs for heavier items such as power supplies that are claimed under warranty.
Return carriage to customer addresses will be covered by LEDshopper only if defects covered by the warranty are found. Returns are to be sent to our Hobart office. We will at our option either repair or replace free of charge for the original purchaser any part of any new LEDshopper product that is found by the company to be defective, with exception to the items listed below under item parts not covered by warranty.
- • Damage caused by unreasonable use, including failure to provide reasonable and necessary maintenance.
- • Defects caused by alterations or modifications, accidents or failure to follow installation instructions.
- • Overheating damage caused by lack of ventilation
- • Damage caused by weather or any other acts of God are not part of the warranty and should be covered by your normal household or commercial insurance.
- • Mass product failure which can only be caused by power surges and overvoltage.
Please note that typical failure rates for our LED are ≤1%, if there is a mass failure it is likely that your LED has been either incorrectly installed or has suffered a power surge or overvoltage.
Rest assured we will approach any warranty claim with a fair & open mind. We value your business & want customer loyalty.
LED Purchase Terms & Conditions
- • Installation in environments above 50º will damage LED. ie Direct sunlight or hot roofs. This will effect warranty claims. These are electronic components & like your computer they operate best at cooler temperatures. Install a sunset switch if your LED is exposed to direct sunlight, this will ensure the LED is protected. Always ensure that your LED's are given adequate ventilation so that heatsinks can dissipate heat & function as intended
- • 240V dimming only works with certain dimmer types .We list Clipsal & HPM compatible dimmer types with all our 240V products. Some dimmers are fully compatible, some will work but not at all dimming levels & some not at all. We suggest you use only the fully compatible 240Vdimmers with our 240V products. Only use one type of dimmable lamp per dimmer otherwise they will dim at different rates this applies for 240V AC & 12V/24V DC dimming. For 12V/24V DC 8A dimmers the dimming pot can be mounted on a switch blank for use on any style of switch plate.
- • Always use the correct voltage. Overvoltage of even 1 or 2 volts can damage LED & shorten life. For 12V/24V DC LED a regulated power supply will ensure against this. 240V LED lamps can compensate for everyday voltage fluctuations in mains supply but use a surge diverter or voltage regulator if excessive fluctuation is a concern.
- • Luminous output, lumens(lm) & efficacy(lm/W) is overstated by all manufacturers by about 20%. This is lighting industry standard & is done elsewhere. Eg; speaker & amplifier RMS output. Without regulatory bodies this will always occur. A lot of LED’s aren’t as bright as the lamps they’re replacing but the fact is most places are overlit. A 50W halogen downlight has 700lm of flux for comparison. Compensate if necessary by adding a few extra downlights etc where needed.
- • +50 000hrs is what you can expect from a high quality LED, however many factors can influence a lamps lifespan. Ie, ambient operating temperature, diode type & how hard diode is driven by manufacturer are all factors. Some manufacturers overdrive their LED to boost luminous output. at the expense of lifespan & efficiency. There are also other circuit components built into the lamps which can fail before the LED. Its best to only order dimmable lamps if you are intending to dim them, as it is a additional circuit component that could fail. It is rare for these parts to fail but it can happen especially in high temperature environments like a light. This is why quality components, high production standards, correct engineering & quality control are essential. We are aware of this & work towards keeping the standard high.
- • Try to rate power supplies and dimmer loads at 90% of their rated full load current. This is just good practise. By not running these components to their limit, lifespan can be greatly increased. Note: 1yr power supply warranty will still be honoured if you run at 100% full load current.
- • If retrofitting 12V or 24V LED, most models can run of a existing 12V or 24V AC wire wound transformer & even dim, but we advise that AC transformers be changed for a regulated DC power supply. They are around 95% efficient, cheap & provide DC power that will never exceed the stated secondary voltage ie 12V/24V DC. For this reason we can only honour warranty claims for 12V/24V DC LED's that use a regulated DC supply. AC wire wound transformers also have high losses which convert to big $ over time. AC electronic transformers in our testing have been found in general to be incompatible with LED and should be avoided.
- • GU10, E27 or B22 LED bulbs are very robust however when fitting do not use excessive force turning the bulb in the fitting this can cause the unit to break the internal screw mountings and come apart. Breakage of this nature is not covered by warranty.
- • LEDshopper pty ltd nor any of its affiliates, directors, employees or other representatives will be liable for any damages arising out of or in connection with the use of products supplied by us. LEDshopper pty ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of LEDshopper pty ltd, its affiliates, directors, employees or other representatives. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, income or profit, loss of or damage to property and claims of third party.